With our free return service, you get 14 days from receiving the package to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. We may also ask for a photo of the item(s).
1) Contact us with your order number and items you're wishing to return. Please allow 24-48 hours to respond to your inquiry.
2) Receive the return code or label via email. Wait for door-to-door pickup service or take your package to the designated service point.
3) lastly, wait for the local warehouse to confirm receipt of your returned package.
Refunds will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement. Items will be processed at a local warehouse
Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.
You can only enjoy one-time free local return once per order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider jointly returning the products to avoid paying that additional shipping cost.